How to Troubleshoot? No trackpad right button Inspiron 5558 F29

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How to Troubleshoot? No trackpad right button Inspiron 5558 F29

Ted Roche
Dell Inspiron 5558, upgraded from F28 to F29 and all seemed well, until I noticed right mouse button on trackpad was not registering. With a cordless Logitech mouse plugged in, right-mouse clicks bring up the appropriate context menus.

Running the "mouse and touchpad" app under devices in GNOME Settings show both right and left mouse clicks detected as a primary button.

Tested GNOME on Xorg and Wayland.

I'd welcome suggestions on what I might try or look at for troubleshooting.

The logs include:
16:07:46 kernel: psmouse serio1: synaptics: Touchpad model: 1, fw: 8.1, id: 0x1e2b1, caps: 0xd00323/0x840300/0x12e800/0x0, board id: 3014, fw id: 1832337
16:07:46 kernel: psmouse serio1: synaptics: Your touchpad (PNP: DLLb6ae PNP0f13) says it can support a different bus. If i2c-hid and hid-rmi are not used, you might want to try setting psmouse.synaptics_intertouch to 1 and report this to [hidden email].
16:07:46 kernel: psmouse serio1: synaptics: queried min coordinates: x [1278..], y [1206..]
16:07:46 kernel: psmouse serio1: synaptics: queried max coordinates: x [..5664], y [..4648]


--
Ted Roche
Ted Roche & Associates, LLC
http://www.tedroche.com

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Re: How to Troubleshoot? No trackpad right button Inspiron 5558 F29

Brendan Shephard
Hey Ted,

Are you able to run:

sudo evemu-record

Which should look like this:
sudo evemu-record
Available devices:
/dev/input/event0:      Sleep Button
/dev/input/event1:      Lid Switch
/dev/input/event2:      Power Button
/dev/input/event3:      AT Translated Set 2 keyboard
/dev/input/event4:      Yubico Yubico Yubikey II
/dev/input/event5:      ThinkPad Extra Buttons
/dev/input/event6:      HDA Intel PCH Mic
/dev/input/event7:      Video Bus
/dev/input/event8:      HDA Intel PCH Headphone
/dev/input/event9:      HDA Intel PCH HDMI/DP,pcm=3
/dev/input/event10:     HDA Intel PCH HDMI/DP,pcm=7
/dev/input/event11:     HDA Intel PCH HDMI/DP,pcm=8
/dev/input/event12:     HDA Intel PCH HDMI/DP,pcm=9
/dev/input/event13:     HDA Intel PCH HDMI/DP,pcm=10
/dev/input/event14:     Integrated Camera: Integrated C
/dev/input/event15:     Elan Touchpad
/dev/input/event16:     Elan TrackPoint
/dev/input/event17:     M720 Triathlon Keyboard
/dev/input/event18:     M720 Triathlon Mouse
/dev/input/event19:     Logitech M720 Triathlon
/dev/input/event20:     Logitech K850
/dev/input/event21:     Lenovo ThinkPad USB-C Dock Audio


Then select the appropriate device. In my case, it is the Elan TrackPoint, device 16. So I type 16 and press enter

Then when I click with the right and left buttons, I get the following output:

################################
#      Waiting for events      #
################################
E: 0.000001 0001 0110 0001      # EV_KEY / BTN_LEFT             1
E: 0.000001 0000 0000 0000      # ------------ SYN_REPORT (0) ---------- +0ms
E: 0.084700 0001 0110 0000      # EV_KEY / BTN_LEFT             0
E: 0.084700 0000 0000 0000      # ------------ SYN_REPORT (0) ---------- +84ms
E: 0.699133 0001 0111 0001      # EV_KEY / BTN_RIGHT            1
E: 0.699133 0000 0000 0000      # ------------ SYN_REPORT (0) ---------- +615ms
E: 0.783865 0001 0111 0000      # EV_KEY / BTN_RIGHT            0
E: 0.783865 0000 0000 0000      # ------------ SYN_REPORT (0) ---------- +84ms

Are you able to share your output?

Full disclosure, I'm not a Software Engineer, but this information will likely be useful in troubleshooting this issue.

Thanks,

Regards,

brendan shephard

Technical Support engineer

Red Hat Asia-Pacific Pty Ltd

Level 1, 193 North Quay

Brisbane 4000, QLD

Australia



On Fri, Jan 11, 2019 at 9:31 AM Ted Roche <[hidden email]> wrote:
Dell Inspiron 5558, upgraded from F28 to F29 and all seemed well, until I noticed right mouse button on trackpad was not registering. With a cordless Logitech mouse plugged in, right-mouse clicks bring up the appropriate context menus.

Running the "mouse and touchpad" app under devices in GNOME Settings show both right and left mouse clicks detected as a primary button.

Tested GNOME on Xorg and Wayland.

I'd welcome suggestions on what I might try or look at for troubleshooting.

The logs include:
16:07:46 kernel: psmouse serio1: synaptics: Touchpad model: 1, fw: 8.1, id: 0x1e2b1, caps: 0xd00323/0x840300/0x12e800/0x0, board id: 3014, fw id: 1832337
16:07:46 kernel: psmouse serio1: synaptics: Your touchpad (PNP: DLLb6ae PNP0f13) says it can support a different bus. If i2c-hid and hid-rmi are not used, you might want to try setting psmouse.synaptics_intertouch to 1 and report this to [hidden email].
16:07:46 kernel: psmouse serio1: synaptics: queried min coordinates: x [1278..], y [1206..]
16:07:46 kernel: psmouse serio1: synaptics: queried max coordinates: x [..5664], y [..4648]


--
Ted Roche
Ted Roche & Associates, LLC
http://www.tedroche.com
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Re: How to Troubleshoot? No trackpad right button Inspiron 5558 F29

Hans de Goede
In reply to this post by Ted Roche
Hi,

On 1/11/19 12:30 AM, Ted Roche wrote:
> Dell Inspiron 5558, upgraded from F28 to F29 and all seemed well, until I noticed right mouse button on trackpad was not registering. With a cordless Logitech mouse plugged in, right-mouse clicks bring up the appropriate context menus.
>
> Running the "mouse and touchpad" app under devices in GNOME Settings show both right and left mouse clicks detected as a primary button.
>
> Tested GNOME on Xorg and Wayland.
>
> I'd welcome suggestions on what I might try or look at for troubleshooting.

I guess your trackpad is a clickpad, iow it does not have separate physical buttons,
but you click the bottom right / left of the pad down to click, correct?

In that case GNOME3 now defaults to clicking the pad anywhere with 2 fingers
at the same time to do a right click.

If you want the old bottom right area is a right click behavior, install
gnome-tweaks, run it and go to: "Keyboard and Mouse" and then for
"Mouse Click Emulation" select "Area".

Regards,

Hans



>
> The logs include:
> 16:07:46 kernel: psmouse serio1: synaptics: Touchpad model: 1, fw: 8.1, id: 0x1e2b1, caps: 0xd00323/0x840300/0x12e800/0x0, board id: 3014, fw id: 1832337
> 16:07:46 kernel: psmouse serio1: synaptics: Your touchpad (PNP: DLLb6ae PNP0f13) says it can support a different bus. If i2c-hid and hid-rmi are not used, you might want to try setting psmouse.synaptics_intertouch to 1 and report this to [hidden email] <mailto:[hidden email]>.
> 16:07:46 kernel: psmouse serio1: synaptics: queried min coordinates: x [1278..], y [1206..]
> 16:07:46 kernel: psmouse serio1: synaptics: queried max coordinates: x [..5664], y [..4648]
>
>
> --
> Ted Roche
> Ted Roche & Associates, LLC
> http://www.tedroche.com
>
> _______________________________________________
> users mailing list -- [hidden email]
> To unsubscribe send an email to [hidden email]
> Fedora Code of Conduct: https://getfedora.org/code-of-conduct.html
> List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines
> List Archives: https://lists.fedoraproject.org/archives/list/users@...
>
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How to Troubleshoot? No trackpad right button Inspiron 5558 F29 [SOLVED]

Ted Roche

On Fri, Jan 11, 2019 at 9:31 AM Hans de Goede <[hidden email]> wrote:

I guess your trackpad is a clickpad, iow it does not have separate physical buttons,
but you click the bottom right / left of the pad down to click, correct?

In that case GNOME3 now defaults to clicking the pad anywhere with 2 fingers
at the same time to do a right click.

Ah! That's it. I must have missed that in the GNOME3 release notes.
 
If you want the old bottom right area is a right click behavior, install
gnome-tweaks, run it and go to: "Keyboard and Mouse" and then for
"Mouse Click Emulation" select "Area".

I will definitely do that. Thanks, Hans!

I confirm that both the two-finger click and using tweaks work. 

--
Ted Roche
Ted Roche & Associates, LLC
http://www.tedroche.com


--
Ted Roche
Ted Roche & Associates, LLC
http://www.tedroche.com

_______________________________________________
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To unsubscribe send an email to [hidden email]
Fedora Code of Conduct: https://getfedora.org/code-of-conduct.html
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