No handler for Region error. Graphics system don't start.

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No handler for Region error. Graphics system don't start.

Jose Luis Alarcon Sanchez-2
Hi list!.

Since yesterday i get this lines booting Ubuntu 21.04:

Jun 18 15:55:18 Shenzhou kernel: [  171.352734] rfkill: input handler disabled
Jun 18 15:57:14 Shenzhou kernel: [  288.111362] ACPI Error: No handler for Region [RCM0] (000000007477e2be) [SystemCMOS] (20200528/evregion-129)
Jun 18 15:57:14 Shenzhou kernel: [  288.111377] ACPI Error: Region SystemCMOS (ID=5) has no handler (20200528/exfldio-261)
Jun 18 15:57:14 Shenzhou kernel: [  288.111393] No Local Variables are initialized for Method [ESDT]
Jun 18 15:57:14 Shenzhou kernel: [  288.111396] No Arguments are initialized for method [ESDT]
Jun 18 15:57:14 Shenzhou kernel: [  288.111400] ACPI Error: Aborting method \_SB.WMID.ESDT due to previous error (AE_NOT_EXIST) (20200528/psparse-529)
Jun 18 15:57:14 Shenzhou kernel: [  288.111414] ACPI Error: Aborting method \_SB.PCI0.LPC0.EC0._Q42 due to previous error (AE_NOT_EXIST) (20200528/psparse-529)

and then all stop, Graphics don't start. I have the consoles alt+Fx running and working aparently well.

I don't know what to do for solve this.

Please, any help?.

TIA.

Regards.
Jose Luis.

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Re: No handler for Region error. Graphics system don't start.

Liam Proven
On Fri, 18 Jun 2021 at 16:24, Jose Luis Alarcon Sanchez
<[hidden email]> wrote:
>
> Hi list!.
>
> Since yesterday i get this lines booting Ubuntu 21.04:
>
> Jun 18 15:57:14 Shenzhou kernel: [  288.111362] ACPI Error: No handler for Region [RCM0] (000000007477e2be) [SystemCMOS] (20200528/evregion-129)
> Jun 18 15:57:14 Shenzhou kernel: [  288.111377] ACPI Error: Region SystemCMOS (ID=5) has no handler (20200528/exfldio-261)

When I see ACPI errors, I immediately suspect the firmware.

What is the make and model of your PC and what is your main
motherboard firmware version?


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Re: No handler for Region error. Graphics system don't start.

Jose Luis Alarcon Sanchez-2
On Fri, Jun 18, 2021 at 04:51:25PM +0200, Liam Proven wrote:

> On Fri, 18 Jun 2021 at 16:24, Jose Luis Alarcon Sanchez
> <[hidden email]> wrote:
> >
> > Hi list!.
> >
> > Since yesterday i get this lines booting Ubuntu 21.04:
> >
> > Jun 18 15:57:14 Shenzhou kernel: [  288.111362] ACPI Error: No handler for Region [RCM0] (000000007477e2be) [SystemCMOS] (20200528/evregion-129)
> > Jun 18 15:57:14 Shenzhou kernel: [  288.111377] ACPI Error: Region SystemCMOS (ID=5) has no handler (20200528/exfldio-261)
>
> When I see ACPI errors, I immediately suspect the firmware.
>
> What is the make and model of your PC and what is your main
> motherboard firmware version?
>

Thanks very much, Liam, for your help. You're very kind.

Is a laptop and i hope fwupd have the answers to your question:

# fwupdmgr get-devices
HP 255 G7 Notebook PC

├─System Firmware:
│     Device ID:          ff6ea63f04ae998e376e8ae337eb49895187dfbd
│     Current version:    253886464
│     Vendor:             HP (DMI:Insyde)
│     GUIDs:              ce07a014-23aa-4ae5-a7ad-021849fec1bb
│                         230c8b18-8d9b-53ec-838b-6cfc0383493a ← main-system-firmware
│                         8168b7ba-56ce-5a6b-9dc1-eb4dfdf83437 ← UEFI\RES_{CE07A014-23AA-4AE5-A7AD-021849FEC1BB}
│     Device Flags:       • Internal device
│                         • Updatable
│                         • System requires external power source
│                         • Needs a reboot after installation
│                         • Cryptographic hash verification is available
│                         • Device is usable for the duration of the update

└─WDC WD10SPZX-60Z10T0:
      Device ID:          87778ff0311de4e3d207b5c42c22414f113fe6ac
      Summary:            ATA Drive
      Current version:    04.01A04
      Vendor:             Western Digital (ATA:0x101C|OUI:0014ee)
      Serial Number:      WD-WX31AA9KSVVD
      GUIDs:              3d02e6ca-37bd-5ac9-b592-63b9a4ea9487 ← IDE\WDC_WD10SPZX-60Z10T0____________________04.01A04
                          68fdeee9-9340-5c43-a7ba-bb6727b6d07e ← IDE\0WDC_WD10SPZX-60Z10T0____________________
                          71b0d934-196f-5f1f-b947-306c21a1b879 ← WDC WD10SPZX-60Z10T0
      Device Flags:       • Internal device
                          • Updatable
                          • System requires external power source
                          • Needs a reboot after installation
                          • Device is usable for the duration of the update
#

Thanks a lot, again.

Regards.
Jose Luis.

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Re: No handler for Region error. Graphics system don't start.

Liam Proven
On Fri, 18 Jun 2021 at 17:19, Jose Luis Alarcon Sanchez
<[hidden email]> wrote:
>
> Thanks very much, Liam, for your help. You're very kind.
>
> Is a laptop and i hope fwupd have the answers to your question:
>
> # fwupdmgr get-devices
> HP 255 G7 Notebook PC

OK, so there is a version F.34 Rev.A and it's from this year.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-255-g7-notebook-pc/24381324/swItemId/ob-266538-1

I can't tell from that output what version you have.

I would suggest you check what version you're running now and if it is
lower than v34, update it.

The easiest way is usually to do a cold start and go into the firmware settings.

How you do that is up to you.

If you are running in UEFI boot mode, maybe `fwupdmgr` can do it for you.

I usually make a FreeDOS bootable USB and copy the file on to that,
but I have not worked on an HP laptop in a decade+ so I don't know if
the BIOS can be installed from DOS.

Some firmware can read the update off a FAT-formatted USB and install
itself, directly from a Windows self-extracting archive. Worth a look.

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